“Specialist Conflict Management Service”

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Conflict Resolution, Mediation

Specialist Conflict Management Service in England and Wales

At Milwyn Jenkins & Jenkins, Wales, UK our lawyers always consider the wide range of different dispute resolution techniques available to clients such as negotiation, arbitration, adjudication and mediation.

Mediation is one of the most common forms of alternative dispute resolution. 

Mediation is a voluntary, impartial and confidential process where parties who experience unresolved conflict agree to appoint a neutral third party to assist in their resolution of conflict. Our mediators at Milwyn Jenkins & Jenkins, Angela Davies-Jones and Adrian Foulkes are experienced in handling difficult and complex situations. Their practice is to focus on creating a suitable environment, where they work according to an effective tried and tested framework which enables them to resolve difficulties in a constructive way. Unlike many other mediators, we do not give advice, suggestions or opinions as doing so would detract from the whole of ethos of what mediation is about. 

The types of issues we assist to resolve using Mediation include the following:

  • Work place disputes
  • Difficulties between family members
  • Neighbour and boundary disputes
  • Farming and agricultural related disputes
  • Eldercare complaints
  • Landlord and tenant issues
  • Contract disputes
  • Disputes with tradesmen
  • Debt and consumer disputes
  • Environmental and planning issues
  • Disputes over Wills and Estates
  • Business and partnership disputes
  • Community, sporting and other bodies to include not for profit organisations issues
  • Issues between students and/or colleges and universities

Our mediators at Milwyn Jenkins & Jenkins - Specialist Conflict Management Service adopt the following stages of the mediation process:-

1. Initial Meeting

At the initial meeting, our Mediators listen to a party’s view of the situation. An explanation is given as to what mediation means. During this meeting, we consider with the party whether any other party(ies) to the dispute would be willing to attend a face to face meeting. Where there is another party who is willing to attend an initial meeting, the same process is undertaken. During the initial meeting which each party attends separately, we help them to consider options of resolving the situation that do not necessarily rely upon a face to face meeting. Sometimes, the process enables one party alone to review how they are personally responding to issues which enables them to resolve their situation in a constructive and positive manner without the need for any further meetings.

2. Face-to-face Meeting

This process which involves a joint mediation meeting being arranged, is operated within a framework which involves four stages: 

i)  Opening Session – this is where introductions are given with an explanation of the process, the underlying principles and ground rules, all of which set the foundation for the rest of the meeting.

ii)  Individual Accounts – each party is given an uninterrupted opportunity to set their accounts of the events of the dispute and how these are affecting them. 

iii) Clarifications of key issues 

iv) The main discussion – we enable the parties to have a constructive discussion between themselves.  

3. Further meeting(s)

In our experience, most issues are resolved as a result of one meeting, but if this has not been possible and the parties it necessary for there to be any further meeting, this is an option.

4. Agreements in Mediation

The discussions between the parties are “without prejudice”. Any agreement reached is not legally binding and any outcomes are created by the parties themselves. The discussions remain confidential – the mediators will not divulge the contents of the party’s discussion.  Any agreement reached can be written but it is for the parties to record their agreements, if desired, using their own words. It is also for the parties to decide who should see any written agreement.

We firmly adopt the true of principles of mediation being:

  • Ownership – ownership of the dispute always remains with the party
  • Empowerment – the parties create their own solution and we are not there to make suggestions on how they resolve their difficulties
  • Impartiality – we always remain impartial
  • No-blame – our mediators DO NOT seek to attribute “fault” or “blame” focusing rather upon helping the parties to facilitate a resolution in a positive and creative manner
  • Confidentiality

Milwyn Jenkins & Jenkins - Specialist Conflict Management Service's costs of mediation between two parties is fixed at £850.00 plus VAT which includes the two Initial Meetings with the parties and the Face to Face Meeting lasting up to three hours. If, however, further face to face mediation meetings are required, they will be charged at a rate of £325.00 plus VAT for each meeting required. If more than two parties are involved, our mediators at Milwyn Jenkins & Jenkins will be happy to agree additional costs with you before embarking on the mediation process.

If you are interested in the mediation service which Milwyn Jenkins & Jenkins - Specialist Conflict Management Service offer, contact them on 01686 412166 in order to speak to one of our mediators, Angela Davies-Jones and Adrian Foulkes or complete our online enquiry form.



Milwyn Jenkins & Jenkins
Llanidloes Office
Mid Wales House
Great Oak Street
SY18 6BN

T: 01686 412 166
F: 01686 413 580

Milwyn Jenkins & Jenkins
Rhayader Office
Glan Wye House
West Street

T: 01597 810 533

Milwyn Jenkins & Jenkins
Machynlleth Office
2 Heol Maengwyn,
SY20 8AE

T: 01654 554000

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  • Testimonials

"A friendly and efficient manner in dealing with our needs. We would definitely recommend the service"

Anon, Kerry